Zendesk unveils AI-powered resolution platform to improve customer service [India]

Zendesk has launched its AI-powered Resolution Platform, enhancing customer service by integrating AI with human expertise. This innovative system aims to streamline issue resolution and introduces an outcome-based pricing model. The platform features AI Agents, a Knowledge Graph, and tools for automating workflows, benefiting businesses in India and beyond.

WSO2 brings AI to the core of modern software development [Dutch]

WSO2 has integrated AI into its entire software stack, enabling companies to create, manage, and secure intelligent digital products effortlessly. The new AI-native platform supports both low-code and pro-code development, facilitating the seamless incorporation of AI capabilities into applications, while enhancing productivity and reducing time-to-market.

Revolutionary Airbyte Data Connectors Unleashed for Ultimate Enterprise Data Sovereignty [English]

Airbyte has launched revolutionary data connectors aimed at enhancing enterprise data sovereignty. These tools empower businesses to manage their data securely while leveraging AI capabilities. With a focus on open-source solutions, Airbyte enables companies to maintain control over their critical data, ensuring privacy and efficiency in data management.

Samsung Electronics and Harman, together with CJ CGV, are embarking on the construction of a future-oriented cinema with ‘SmartThings Pro’. [Korean]

Samsung Electronics and Harman, in collaboration with CJ CGV, are set to revolutionize the cinema experience by establishing a future-oriented AI cinema. This innovative partnership will integrate advanced technologies, including Samsung’s Onyx LED screens and Harman’s immersive sound solutions, to enhance viewer comfort and engagement in theaters.

AI in Business Communication: Transforming Workplace Efficiency and Customer Experience in 2025

The integration of AI into business communication is transforming efficiency, personalization, and decision-making. With 72% of businesses adopting AI, tools like chatbots and generative AI are enhancing customer experiences and streamlining operations. As organizations navigate challenges, strategic implementation of AI offers significant competitive advantages in today’s market.

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