Understanding AI Agent Memory: Building Blocks for Intelligent Systems [English]

AI agent memory consists of four key types: episodic, semantic, procedural, and short-term memory. Each type plays a distinct role in shaping an agent’s behavior and decision-making, enabling contextually aware interactions. This layered approach enhances personalization, operational reliability, and the ability to respond effectively in real-time scenarios.

Zendesk unveils AI-powered resolution platform to improve customer service [India]

Zendesk has launched its AI-powered Resolution Platform, enhancing customer service by integrating AI with human expertise. This innovative system aims to streamline issue resolution and introduces an outcome-based pricing model. The platform features AI Agents, a Knowledge Graph, and tools for automating workflows, benefiting businesses in India and beyond.

Banking on Intelligence: How AI is Reshaping Financial Services in 2025

The financial services industry is undergoing a significant transformation due to AI, enhancing customer service, fraud detection, and risk management. While concerns about job displacement exist, AI also creates new opportunities and improves financial inclusion, making expertise accessible to a broader audience. Balancing innovation with human touch is essential for success.

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