Zendesk unveils AI-powered resolution platform to improve customer service [India]

Zendesk has launched its AI-powered Resolution Platform, enhancing customer service by integrating AI with human expertise. This innovative system aims to streamline issue resolution and introduces an outcome-based pricing model. The platform features AI Agents, a Knowledge Graph, and tools for automating workflows, benefiting businesses in India and beyond.

Was customer support by AI agents only a good thing? Gartner points out new challenges that arise from their implementation. [Japanese]

AI agents are transforming customer service, enabling autonomous interactions and task execution. However, their rise presents new challenges, such as adapting to “machine customers.” Companies must rethink service approaches, invest in scalable infrastructure, and establish guidelines for data privacy and AI management to navigate this evolving landscape effectively.

Skateboarding Robots: Teaching Machines to Master Physical Contact [English]

Researchers at the University of Michigan and Southern University of Science and Technology have developed a framework enabling four-legged robots to skateboard. This innovative system, called DHAL, allows robots to master complex movements involving physical contact, paving the way for practical applications in urban delivery and dexterous manipulation tasks.

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