Near Metz (ready, Sunday): In this hypermarket, “robot employees” assist customers [French]

Source: infos.rtl.lu | Author: infos.rtl.lu | Read the full article in French

In a Leclerc hypermarket located in Hauconcourt, near Metz, three robots have been introduced to assist customers. These robots have sparked mixed reactions among shoppers, with some initially skeptical about their presence. However, as time has passed, many have come to appreciate their role in enhancing the shopping experience rather than replacing human workers. The store's communication manager, Axel Valdenaire, noted that the robots are designed to support employees and provide information to customers.

Each robot has a unique function. One is a cleaning robot that helps maintain the store's cleanliness, while the other two are designed to promote products and assist customers in finding items. The more advanced robot, known as "Clercbot," can guide shoppers directly to specific products and even engage with them through polite interactions and fun activities for children. The store has invested in these robots, renting them from a robotics company, which allows for future upgrades as technology advances.

The management emphasizes that these robots are not intended to take jobs away from human employees but rather to complement their work. The initiative has received positive feedback, and other Leclerc locations are showing interest in adopting similar technology. However, the store's director, Jean-Luc Bramas, believes that having a limited number of robots is sufficient to avoid overwhelming customers.

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