Zendesk unveils AI-powered resolution platform to improve customer service [India]

Author: Rahul K Singh | Source: Techcircle | Read the full article in English

Zendesk has introduced a new AI-powered Resolution Platform aimed at enhancing customer service during its annual Relate conference. This innovative platform combines artificial intelligence with human expertise to streamline how businesses address customer issues, making the process more efficient. The CEO, Tom Eggemeier, emphasized that this system is designed to resolve problems with minimal effort, and it features a unique pricing model where companies only pay for issues that are successfully resolved.

In India, there is a growing interest in AI-driven customer service solutions, as highlighted by Maureen Chong, the Regional Vice President for Asia and India. She pointed out that many businesses in the region are eager to adopt smarter technologies to improve their service operations. The Resolution Platform is expected to significantly benefit Indian companies by enhancing both customer and employee service experiences.

The platform includes several advanced features, such as AI Agents for better response accuracy, a Knowledge Graph for organizing service data, and tools that allow businesses to automate workflows easily. Additionally, Zendesk is expanding its services to support internal teams, like HR and IT, with new AI-driven tools. These developments aim to simplify operations and improve overall service quality in various sectors.

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