The future driven by AI in telecommunications and customer experience [Spanish]

Author: Oliver Roberts | Source: esdelatino.com | Read the full article

The Mobile World Congress (MWC) 2025 in Barcelona showcased significant advancements in telecommunications and artificial intelligence (AI). This major event brought together industry leaders to discuss the future of connectivity, focusing on innovations like 6G networks and AI-driven customer experiences. The conference highlighted how AI is transforming the way telecom companies operate, aiming to create more efficient and personalized services for users.

Several key announcements were made during the event, including Huawei's introduction of an AI Core Network, which aims to enhance network performance through self-optimizing technologies. Additionally, a collaboration between Jio Platforms, AMD, Cisco, and Nokia was revealed, aiming to develop an open AI telecommunications platform that integrates AI across various network operations. These developments indicate a shift towards smarter, more autonomous networks that can better serve customer needs.

Moreover, companies like Google and ServiceNow unveiled new AI features and tools designed to improve user interaction and service management in the telecom sector. As the industry moves forward, the integration of AI is expected to redefine customer engagement and operational efficiency, paving the way for a more connected and intelligent future.

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