Talking to robots: how machines are changing our communication [English]

Author: Jochen Peter | Source: Technology Org | Read the full article in English

As technology advances, our interactions are increasingly shifting from human-to-human conversations to those involving machines. This change is evident in various applications, such as chatbots in customer service, virtual assistants like Siri, and social robots designed to assist children. Researchers at the Amsterdam School of Communication Research are exploring how these human-machine interactions affect our communication styles and perceptions.

People often prefer chatting with a chatbot over navigating a traditional website, as it can feel more personal and engaging. However, users can become uncomfortable if the chatbot appears too human-like but is still powered by artificial intelligence. The reasons for engaging with these machines vary, from seeking quick answers in customer service to enjoying the non-judgmental nature of chatbots in mental health contexts. This raises important questions about the role of technology in our lives and how social we want these machines to be.

The future of communication with machines looks promising, as artificial intelligence continues to evolve. AI is already making significant decisions in fields like healthcare and finance, but this also brings concerns about fairness, bias, and privacy. As we navigate this new landscape, it is crucial to remain critical of how these technologies are integrated into our daily lives and the implications they carry.

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