Creating a personalized travel assistant, the Summer Palace launches its first AI digital human smart customer service [Chinese]

Source: news.bjd.com.cn | Author: Not Specified | Read the full article in Chinese

The Yiheyuan (Summer Palace) in Beijing has introduced an innovative AI digital assistant to enhance visitor experiences. This cutting-edge technology features a 3D interactive service representative named "Xiao Yi" who can provide personalized guidance and information to tourists directly at the East Palace Gate visitor center.

The AI system goes beyond traditional customer service by offering multilingual support and creating customized tour plans. Visitors can interact with the digital assistant through voice recognition and screen interfaces, receiving instant recommendations tailored to their specific needs, such as routes that accommodate families with children or elderly visitors. The system can quickly generate detailed itineraries that include key attractions and even suggest boat tours on Kunming Lake.

Beijing's Park Management Center is positioning this technology as a significant step in digital transformation for cultural tourism. The AI assistant isn't just a simple information kiosk; it represents a comprehensive service platform that covers everything from pre-visit planning to post-visit feedback collection. By leveraging advanced artificial intelligence, the Yiheyuan hopes to provide more accessible, efficient, and personalized experiences for both domestic and international tourists.

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