Was customer support by AI agents only a good thing? Gartner points out new challenges that arise from their implementation. [Japanese]

AI agents are transforming customer service, enabling autonomous interactions and task execution. However, their rise presents new challenges, such as adapting to “machine customers.” Companies must rethink service approaches, invest in scalable infrastructure, and establish guidelines for data privacy and AI management to navigate this evolving landscape effectively.

Study warns: Smart chatbots increase feelings of loneliness – Al-Wi’am [Saudi Arabia] [Arabic]

A recent study by OpenAI and MIT reveals that extensive use of smart chatbots like ChatGPT may increase feelings of loneliness and reduce social interaction. Users developing emotional attachments to these bots could experience heightened isolation, raising concerns about the impact of AI on mental health, particularly among vulnerable populations.

Secret Revealed: Anthropic’s Claude Chatbot is Powering Web Search with Brave [English]

Anthropic’s Claude chatbot is reportedly powered by Brave Search, marking a significant collaboration in the AI landscape. Evidence suggests a deeper integration, with identical search results appearing in both platforms. This partnership highlights the trend of AI companies leveraging specialized search providers to enhance their capabilities.

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