Was customer support by AI agents only a good thing? Gartner points out new challenges that arise from their implementation. [Japanese]

AI agents are transforming customer service, enabling autonomous interactions and task execution. However, their rise presents new challenges, such as adapting to “machine customers.” Companies must rethink service approaches, invest in scalable infrastructure, and establish guidelines for data privacy and AI management to navigate this evolving landscape effectively.

Governor Youngkin Nixes Virginia AI Bill: U.S. States Focus on AI Innovation with Cautious Legislative Strategy [English]

Virginia Governor Glenn Youngkin vetoed HB 2094, a bill aimed at regulating high-risk AI systems, citing concerns over economic growth and innovation. This decision reflects the ongoing struggle among U.S. lawmakers to balance AI development with responsible oversight, as states grapple with effective regulatory frameworks.

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